Common purchase queries answered
Orders and Shipping
The time it takes to receive your order from Mishfa depends on several factors, including your location and the shipping method chosen. Here is a general overview of our shipping and delivery process:
Order Processing:
- Once your order is placed, it typically takes 1-2 business days to process before it is shipped out. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Time:
- Standard Shipping: Delivery usually takes 5-7 business days from the date of shipment.
- Expedited Shipping: Delivery typically takes 2-4 business days from the date of shipment.
- International Shipping: Delivery times vary based on the destination country but generally range from 10-20 business days.
Tracking Your Order:
- Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your shipment and get an estimated delivery date.
Factors Affecting Delivery:
- Please note that delivery times may be affected by factors such as weather conditions, customs processing for international orders, and carrier delays, which are beyond our control.
Local Delivery Options:
- For customers in certain regions, we may offer local delivery options that can expedite the delivery process. Please check the available shipping methods during checkout.
Creating an account on Mishfa is a simple process that enhances your shopping experience, allowing you to track orders, save your favorite items, and receive personalized recommendations. Follow these steps to create your account:
Visit Our Website:
- Go to the Mishfa website.
Access the Registration Page:
- Click on the “Sign Up” or “Create Account” link usually found at the top right corner of the homepage.
Enter Your Information:
- Fill in the required fields with your personal information. This typically includes your name, email address, and a secure password.
- Make sure to choose a strong password that includes a mix of letters, numbers, and special characters for added security.
Agree to Terms and Conditions:
- Read and agree to our terms and conditions and privacy policy. There will usually be a checkbox to confirm your agreement.
Submit Your Information:
- Click the “Create Account” or “Sign Up” button to complete the process.
Verify Your Email:
- After submitting your information, you may receive an email to verify your email address. Click on the verification link in the email to activate your account.
Additional Tips:
- Profile Completion: Once your account is created, you can complete your profile by adding your shipping address, payment information, and other details to make future purchases faster and easier.
- Newsletter Subscription: Opt-in to our newsletter to stay updated on the latest promotions, new arrivals, and exclusive offers.
Contact Us: If you encounter any issues while creating your account or need further assistance, please don’t hesitate to reach out to our customer support team. We are here to help and ensure a seamless registration process.
To change your shipping address for an existing order on Mishfa, please follow these steps:
Access Your Account:
- Log in to your Mishfa account using your email address and password.
View Your Orders:
- Once logged in, navigate to your account dashboard or the “My Orders” section.
Locate the Order:
- Find the order for which you need to change the shipping address. Click on the order details to view more information.
Edit Shipping Address:
- Look for an option to edit or update the shipping address associated with the order.
- Click on the “Edit” or “Change” button next to the shipping address field.
Enter New Address:
- Enter the new shipping address details, including recipient name, street address, city, state/province, postal code, and country.
Save Changes:
- Once you have entered the new shipping address, make sure to save your changes.
Review Confirmation:
- Review the updated shipping address to ensure accuracy before confirming the changes.
Contact Customer Support (if necessary):
- If you encounter any difficulties or if the order has already been processed and shipped, contact our customer support team immediately for further assistance.
Additional Tips:
- If the order has already been processed or shipped, it may not be possible to change the shipping address. In this case, our customer support team can provide guidance on alternative options, such as contacting the courier to reroute the package.
- To avoid future issues, double-check the shipping address before finalizing your order during checkout.
To track the status of your order on Mishfa, please follow these steps:
Log In to Your Account:
- Visit the Mishfa website and log in to your account using your email address and password.
Access Your Orders:
- Once logged in, navigate to your account dashboard or the “My Orders” section.
Locate the Order:
- Find the order for which you want to track the status. Click on the order details to view more information.
View Order Status:
- Look for the order status or tracking information associated with your order. This information may include details such as “Order Placed,” “Order Processed,” “Shipped,” and a tracking number (if available).
Track Your Order:
- If a tracking number is provided, click on the tracking number link to be redirected to the shipping carrier’s website. Alternatively, you can copy the tracking number and paste it into the carrier’s website directly to track your package.
Review Order Updates:
- Monitor the progress of your order as it moves through the shipping and delivery process. You may receive updates such as “Out for Delivery” or “Delivered” once your package reaches its destination.
we prioritize the security and privacy of our customers’ information. We do not store credit card information on file for security reasons.
When you make a purchase on our website, your payment is processed through a secure payment gateway that encrypts your credit card details and transmits them directly to the payment processor. This ensures that your sensitive information remains protected throughout the transaction process.
We adhere to strict security protocols and comply with industry standards to safeguard your personal and financial information. Your trust and privacy are of utmost importance to us, and we take every measure to ensure a safe and secure shopping experience.
If you have any concerns or questions about payment security, please don’t hesitate to reach out to our customer support team. We’re here to assist you and address any inquiries you may have.
Thank you for choosing Mishfa. We appreciate your trust and confidence in us.
If you need to swap an item
Returns and Exchanges
At Mishfa, we aim to ensure complete customer satisfaction with every purchase. If you are not entirely happy with your order, our return policy is designed to make the process easy and straightforward.
Eligibility for Returns:
- We accept returns within 4 days of delivery.
- To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
- Certain products, such as personalized or customized items, may not be eligible for returns unless they are defective or damaged upon arrival.
How to Initiate a Return:
- Contact Customer Support: Reach out to our customer support team with your order details to initiate a return. You can contact us via email at [customer support email] or by phone at [customer support phone number].
- Proof of Purchase: You may be required to provide proof of purchase or return authorization before returning any items.
- Return Instructions: Our customer support team will provide you with detailed instructions on how to return your item. Depending on your location, you may be responsible for return shipping costs.
Processing Your Refund:
- Once we receive and inspect the returned item, we will process your refund within 7 business days.
- The refund will be issued to the original method of payment used for the purchase.
- Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
Exchanges:
- We offer exchanges for eligible products within 4 days of delivery.
- To request an exchange, contact our customer support team with your order details and exchange preferences.
- Exchanges are subject to product availability and may be processed as a return and subsequent reorder.
Non-Returnable Items:
- Perishable goods.
- Intimate or sanitary products.
- Gift cards.
- Final sale items and clearance merchandise.
Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.
Contact Us: If you have any questions or concerns about our returns policy, please don’t hesitate to reach out to our customer support team for assistance.
At Mishfa, we strive to ensure every order is accurate, and we apologize for any inconvenience this may have caused due to human error. Please follow the steps below to resolve the issue promptly:
Steps to Resolve Receiving the Wrong Item:
Contact Customer Support:
- Reach out to our customer support team as soon as possible. You can contact us via email at [support@mishfa.com].
- Please provide your order number, a description of the item you received, and any relevant photos to help us understand the issue.
Return Instructions:
- Our customer support team will provide you with detailed instructions on how to return the incorrect item.
- We will cover the return shipping costs for the wrong item.
Replacement or Refund:
- Once we confirm the mistake, we will either send you the correct item or process a full refund, based on your preference.
- If you choose a replacement, we will expedite the shipping to ensure you receive the correct item as soon as possible.
Contact Us: If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team. We are here to help and ensure you are satisfied with your shopping experience at Mishfa.
Thank you for your understanding and patience.
We aim to ensure that all products reach you in perfect condition, and we apologize for any inconvenience this may have caused Due to Courier Partner. Please follow the steps below to resolve this issue promptly:
Steps to Resolve Receiving a Damaged Item:
Contact Customer Support:
- Reach out to our customer support team as soon as possible. You can contact us via email at [support@mishfa.com]
- Please provide your order number, a description of the damage, and any relevant photos to help us assess the issue.
Return Instructions:
- Our customer support team will provide you with detailed instructions on how to return the damaged item.
- We will cover the return shipping costs for the damaged item.
Replacement or Refund:
- Once we verify the damage, we will either send you a replacement item or process a full refund, based on your preference.
- If you choose a replacement, we will expedite the shipping to ensure you receive the new item as soon as possible.
To process your authorized return, please follow these steps:
Prepare Your Return:
- Ensure the item is in its original packaging, unused, and in the same condition as when you received it.
- Include any accessories, documentation, and proof of purchase.
Contact Customer Support for Return Address:
- Before mailing your return, contact our customer support team to confirm the return address and obtain any additional instructions or return authorization numbers required.
- You can reach us via email at [customer support email] or by phone at [customer support phone number].
Shipping Your Return:
- Once you have the return address and any necessary details, securely package the item for shipment.
- Use a trackable shipping service to ensure your return is safely delivered to us. This also allows you to track the progress of your return.
Return Address: (Please contact customer support to confirm the return address and obtain any necessary return authorization)
Mishfa Returns Department [Return Address Line 1] [Return Address Line 2] [City, State, ZIP Code] [Country]
If you have entered an incorrect shipping address for your order, please follow these steps to resolve the issue:
Contact Customer Support Immediately:
- Reach out to our customer support team as soon as possible. Prompt action is crucial as it may allow us to correct the address before the order is shipped.
- You can contact us via email at [support@mishfa.com].
Provide Order Details:
- When contacting customer support, provide your order number and the correct shipping address. This will help expedite the process.
Possible Outcomes:
- If the Order Has Not Shipped: Our team will update the shipping address and confirm the change with you.
- If the Order Has Already Shipped: Unfortunately, if the order has already been dispatched, it may not be possible to change the address. In this case, our customer support team will advise you on the next steps, which may include contacting the courier or arranging a return once the package is delivered to the incorrect address.
Prevent Future Errors: To avoid similar issues in the future, double-check the shipping address before finalizing your order.
Yes, you can change or cancel an order after you’ve submitted it, but it depends on the status of the order. Here are the steps you should follow:
Contact Customer Support Immediately:
- Reach out to our customer support team as soon as possible. Quick action is crucial to increase the chances of modifying or canceling the order before it is processed and shipped.
- You can contact us via email at [ support@mshfa.com].
Provide Order Details:
- When contacting customer support, provide your order number and specify whether you want to change or cancel the order. If you want to make changes, detail what changes are needed (e.g., changing the shipping address, altering the items or quantities).
Possible Outcomes:
- If the Order Has Not Been Processed: Our team will make the necessary changes or cancel the order and confirm the updates with you.
- If the Order Has Already Been Processed or Shipped: Once an order has been processed or shipped, it may not be possible to change or cancel it. In this case, our customer support team will advise you on the next steps, which may include initiating a return or exchange once you receive the order.
Prevent Future Issues: To avoid needing changes or cancellations, double-check all order details before finalizing your purchase.
At Mishfa, we understand that some of our products are highly sought after and may occasionally sell out. While we strive to keep our inventory well-stocked, we offer the option to pre-order sold-out items whenever possible. Here’s how you can pre-order an item that is currently unavailable:
Check Product Availability:
- Visit the product page of the sold-out item on our website.
- Look for a pre-order option. If the item is available for pre-order, there will be a clearly marked button or link indicating this.
Sign Up for Notifications:
- If a pre-order option is not directly available, sign up for restock notifications. You can usually find an option to enter your email address to receive alerts when the item becomes available again.
Contact Customer Support:
- For specific inquiries about pre-ordering a sold-out item, reach out to our customer support team. They can provide you with information on expected restock dates and assist you with the pre-order process if available.
- You can contact us via email at [support@mishfa.com].
Placing a Pre-Order:
- If pre-ordering is an option, follow the instructions provided on the product page or by our customer support team. This typically involves completing the purchase as you would for any in-stock item, with the understanding that your order will ship once the item is back in stock.
Payment and Shipping:
- Pre-orders may require payment at the time of order. Once the item is restocked, we will process and ship your order promptly.
- You will receive an email notification with tracking information once your pre-order has been dispatched.
Stay Updated: To stay informed about restocks and pre-orders, follow us on social media and subscribe to our newsletter for the latest updates and announcements.